Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

We accept returns under the following conditions:

Items must be returned within 30 days of the delivery date.
Items must be unused, unworn, and in their original packaging.
Proof of purchase (receipt or order confirmation) is required.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 business days.
Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at slazlowvacek@gmail.com

4. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company (processing may take time).
Contact your bank.
If you still have not received your refund, please reach out to us at slazlowvacek@gmail.com

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos and details. We will arrange a replacement or refund.